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Mon-Fri: 9am - 5pm

Sat: 9:30am - 2pm

Your precious machine, just like your car, needs some love and attention every 12 to 18 months. The build-up of lint in bearings and running surfaces can damage the mechanism and can cause tension to vary. Oil and grease dries out causing machines to bind up. For stress-free sewing sessions, book your machine to keep it in tip-top working condition.

At Sew Simple Canberra we care for all makes and models and have some of the most experienced in-house technicians in the Canberra and South Coast region! Owner Greg Carmody has over 40 years' experience and has a master service technical training award to go with it!


Computerised machines: $175.00 Base charge standard service
Domestic Sewing & Embroidery machine unit: $210.00 Base charge standard service
Bernina servicing: $225.00 Base charge standard service (excludes embroidery units)
Bernina: 7 &8 series machines From $450.00
Mechanical Machines: $150.00  Base charge standard service
Overlockers: $150.00 Base charge standard service
Handi Quilterand large Qulting machines: from $350.00
Industrial Machines: $150 per/hour +GST and travelling time $130.00
Large Embroidery Machines: $150 +GST per/hour and travelling time $130.00
A $85.00 non-refundable deposit upon dropping off the machine is required, which is included in the total price of your machine service seen above.
Non-refundable deposits constitute a charge for our time to investigate the issue with your machine and find the appropriate parts from our legacy stores or other suppliers whether we are repair your machine or not.
No need to book ahead unless you are coming from out of town.
If there are parts required for your machine our in-house technician Ming or one of our staff will contact you to advise you of the additional labour and parts total before proceeding. All Sew Simple Canberra technical work is covered by a 3 months warranty on the work performed. For further terms and conditions please view them here.
Same day Servicing is available for customers more the 1 hours drive from the Canberra/Queanbeyan border.

Out of area same day service Request

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Sew Simple have been servicing domestic and industrial machine in the Canberra region for over 45 years. We have a strong reputation for quality servicing. So what exactly do we do when you bring in your beloved machine? This is the the initial checklist of every part of the machine we inspect. We only use Rasant thread of the highest quality to test your machine, new Schmetz needles are fitted during service.

  • First, our technicians place the machine on an anti-static mat and attach themselves to the mat with an anti-static wrist strap. This prevents any electrostatic discharge by safely grounding themselves while working on any electronic sewing machines.
  • Remove all covers to get to all major components.
  • Remove all lint, dust and old oil and hardened grease.
  • Remove any thread wrapped around the hand wheel and take up lever, hook gears.
  • Check top tension disks for excessive wear especially with embroidery machines using metallic threads, and quilting machines using monofilament threads. Remove lint build up from low quality threads. Check all thread paths/guides for thread erosion.
  • Check timing belt/motor belt for belt correct tension. Look for any excess wear spots. This is especially important with embroidery units.
  • For older machines: check motor brushes and make sure the motor is turning freely.
  • Check all shafts for play and bearing wear.
  • Check drives for the feed dog mechanism for binding and or wear.
  • Check all gears that drive the machine especially the hook drive gears
  • Check the clearance settings for the hook and the hook driver. Check for damage to the hook from needle strikes or binding from lack of oil.
  • Check bobbin winder operation.
  • Check feed dog height alignment with the needle plate. Change in height can effect the way fabric is feeding through the machine.
  • Depending on machine brand oil or grease the necessary moving parts of the machine. Some machines have sintered bearings that do not require oiling, these do require cleaning.
  • Check for excessive play in needle bar drive mechanism. This is especially important on domestic embroidery machines as many have excessive stitch counts.
  • Check that the needle is centering in the needle plate, both from side to side and front to back. The slightest bit off in any of the four directions can cause extra needle breakage when sewing extra wide stitches or heavy fabrics.
  • Check needle and hook timing.
  • Check that the presser foot aligment to the feed dogs and is at the proper height, this is especially with more advanced machines as this effects stitch and embroidery quality.
  • Time the feed dog movement to the machine needle movement.
  • Calibrate bobbin case tension.
  • Check and clean bobbin case of any excess build up of lint.
  • Check foot control's electronic contacts, cord, cord end and look for any cuts in the cord. Older machines may need new power cords fitted to support current electrical standards.

Testing and fine tuning of your machine

Once all the areas of the machine have been completely checked, oiled and adjusted, it's time to see how it stitches.

Our technicians are looking for a smooth, running sound, balanced tension, even needle swing, centered needle position, proper feed dog movement/balance of stitches that stitch forward and reverse. They use a high quality polyester thread and also insert a new 80/12 needle. Embroidery machines undergo substantial running to ensure a quality result, this can take up to 2 hours.

Overlockers/Coverstitch machines receive extra care as our technicians check looper timing for both the upper and lower loopers, feed dogs, cutting knifes and needles. These machines run at higher speeds than a normal machine so escape is taken to ensure the machines are not binding and are working at full speed. These must have precision clearances or else they will not work well.

Embroidery machine units require special checking of all sensors, belt tension and X/Y movement. They are cleaned of any lint and oiled. When sewing out an embroidery test pattern, they look for precise alignment of outlines and proper tension.

Visit Sew Simple Canberra


hide   Unit 1, 40 Raws Cres HUME ACT 2620

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